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Assertiveness

Getting your point across

Who is it for?

This course is for people who come across as too passive or too aggressive or who need to be more effective at handling difficult people and situations

Why you should attend

By attending this course you will be able to:

Understand yourself and others and why people behave as they do
Be more effective in your dealings with others
Find the right words to say to people when there is a message that they may not want to hear
Handle people who are difficult, aggressive, or games players
Be confident and remain detached when dealing with difficult people and situations

What you will learn

Assertiveness is...

Can a person really change
Beliefs and behaviours
Conscious vs. Subconscious
Life scripts and self talk
Being OK about oneself, rights and responsibility

Aggression and Passive Behaviours

The perceived benefits of not being assertive
The actual likely outcomes of these behaviours
Approaches to handling aggressive people
Responses to everyday putdowns - subtle aggression
Discussion - examples of real situations

Techniques

Fogging
Negative enquiry
The four step process for assertive statements
I notice / I interpret / Am I right?
Feel - Felt - Found

Games Players

Persecutors, Victims and Rescuers
The main types of games that are played, including
Blemish, Yes But, Kick Me, Wooden Leg, Martyr, Only Trying To Help.
Four strategies for dealing with games players
Summing up personal action plans for the day

Do I need to bring anything with me?

Although not compulsory, it would be great if you could bring an example or two from your personal life or work, for contribution to group discussions. Refreshments and a buffet lunch will be provided.

PERSONAL EFFECTIVENESS COURSES

LEADERSHIP EFFECTIVENESS COURSES

COMMERCIAL EFFECTIVENESS COURSES

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